It really depends on your expecatations.
Very true.
It may be that people were not impressed with a certain service so much so that they rated it with a low score. Or it may be that the airport is ultra modern and those who have rated it had difficulties dealing with modernistic offerings. For example, there are 8 terminals and navigating them to get to the next connection flight may be a huddle. Or just about anything upsetting their experiences.
People experience with, the services are a form of customer feedback..but feedbacks are really instrumental fo improve customer experience..
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