Why is no one ever answering the phone when you call the store? Best Buy you are failing

Going to the store isn't much better. When online sales rule getting personal service seems to fail.

I usually call the 800 number and have them route me to the store. Although I do curbside pickup on all my items so haven't had too many problems with orders

I gave up with best buy answering the phones. I've even stood right in front of them at the store and watching the phone ring and they ignore it.