I agree with Monika, and actually you do need to just redial. They are busy because there are only 2 phone lines and the girls are very patient and thorough with each caller. They are a small office but they out shine much larger and more expensive ones.
I hate to say this but just try again. I would suggest early in the morning as they open at 8am. They are totally worth the effort, their staff and service is beyond amazing...you will always feel your dog is being given the best and you are not being stupidly billed as other vet clinics do.
They now have a phone system with hold music. So very advanced. 🤪
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