You can walk in and ask any questions you want to. Also they have random available appointments when you walk in. They will answer any questions and give you paperwork. Tell security at the door you don't have an appointment but need to ask a question. They'll let you in. I just went 2 Mondays in a row with no appointment and was actually given a a ticket while I was there to clear my issue. Just smile and be nice.
No ....u have to make an appt
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