I don't know about having an appointment but we were there last year our car broke down and we're from Michigan and the owner and his Tech stayed all day Saturday after they were closed to help out we got a rental car and finish their trip and they took care of the car they are absolutely the most friendly helpful people that will go out of their way to make sure you're happy I give them a 10 out of 10
No
No just go during normal business hours.
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