I have the same experience except the phone rings and rings and then changes to busy!!!
no, i think it's BS & they're just lazy.... the 800 number isn't much better either, you have to try n try different options, press 1 for, 2 for, 3 for etc.etc., before you get a LIVE person!
Same here I called a total of 56 times today and it would ring for a few minutes and then disconnected.
Call around 4:30 pm
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