Do people actually work here? Walked in stood at the counter for a few minutes then left since nobody seemed to want to take my order

Yes people work there.

They are busy! Like any busy restaurant you need to plan that. It is true, they are woth it

They are a very busy restaurant, but I assure you that the wait is worth it. I was in Duluth for a weekend vacation and my Grandpa and I went twice while we were in town because it was so good.

They are very busy but they are amazing