What do i need to do an Amazon return for a refund or exchange??🤔

Kohl's take your packages as the lady said, but you should do the return at the amazon site, some items have to be taken to the US Post office.

Amazon Returns at Kohl's is now available at our more than 1,100 stores nationwide. Customers can now visit their local Kohl's store to return eligible Amazon items, without a box or label, for a free return. Kohl's packages and sends returned items to Amazon returns centers on behalf of customers.Jul 8, 2019