I would like to know why the service has gotten so bad, we come in every monday after golf (15) of us and we have to wait forever for someone to come to take our order. Most of the time we have to stop someone or go up to the bar to get any help.

Doug Iserman | Sep 7, 2018 | Category: Restaurant in Estero, Florida

Rusty's Raw Bar & Grill - Estero - All questions

Address: 20041 S Tamiami Trail, Estero, FL 33928, USA

Kevin Stephens | Sep 7, 2018

Maybe because its season and everyone is busy

Nancy Nelms | Sep 7, 2018

Sorry to hear. I know it is difficult to staff up for the season, but management is usually very responsive.

Rusty's Raw Bar & Grill - Estero | Sep 7, 2018

We are sorry to hear you are dissatisfied with service. Please ask to speak to a manager anytime there are issues and they will be resolved. While we are extremely busy, we do care about our guest's experience. The traditional concept of Rustys is to see bartenders at the bar once you are ready to order. As we have grown there are times when bartenders will offer table service. With 15 people it is likely they are getting other quick tasks completed due to the time it takes to collect 15 orders and make drinks etc. Still feel free to let them know once you all have arrived as a full group. Thanks for being a customer.

M Bodiker | Sep 7, 2018

Speak to the Manager at Rusty's in order to improve the situation. We here can't affect your outcome.

Jillian Spagnotti | Sep 7, 2018

We have had this type of service since July.

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