You can walk in and get it you may wait longer then if you preorder it. This is not correct whom ever told you that
That's not their policy. Likely someone was just trying to explain something that they haven't been trained or provided an appropriate response. I've never had an issue like that.
Order online and then pick it up. Thats way i do it with no problem
I have picked up flower there with no problem. Maybe they were out
When did you have this issue? Just spoke to trulieve and they didnt say anything
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