Why do they encourage online ordering when it doesn't guarantee it will be filled, very unorganized, not prepared for sale, should have a better system for walk in and online ordering......Come on Florida get right

I totally agree with you. The system is not build around a marketing team that has study the amount of traffic and created a system around that. They have a lot of turn over. A lot of demand. And most people get so annoyed from waiting. The worst is that they don't do anything to change this. I have seen walk in's get better and faster service than any online order that I have done. I have seen people be put at the end of the "waiting list" due to the front desk person failing to place the file. I have seen guest take way to long to get something and not everyone is knowledgeable so is understandable. There is not a full proof system. And it will take a while to get it right. But with the smoking recommend already in place they should definitely target an easier way to get people in and out faster. Specially the "written down" milligrams in any prescription. And adding them manually!? Come on, it's 2019. 🥂

Walk ins should use the lobby waiting area...pick ups should have a pick up window in the back side of the building with a single attendant who verifies orders, confirms ID and hands out the medicine on a first come first serve basis. By segregating these two groups they can have a much more smoother delivery and workflow and the customer will appreciate the speedy service!