Hello Silvia! We are sure this is due to a misunderstanding. If you have the Black Card membership, you can indeed bring a guest. The guest must be at least 13 years old with an identification that proves it in order to access the facilities, cannot access the Black Card Spa area and must have the appropriate clothing to exercise.
I also pay the membership to bring guests and I take my daughter and the person who helped us was kind but I think maybe the person who helped you was having a bad time, I'm sorry 😞 Silvia Ortiz
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