Why would HD rent a paint sprayer to my brother one day, using my mother's HD card, few days later I needed to rent a demolition hammer and got turned down. ( not our policy to rent out equipment with diffrent names on cards) somebody SCREWED up

Brother should have been denied

They probably just didn't catch it the first time. Yes that is unprofessional. I wouldn't take it personal.

Wow! Real screw up on their part. Unless your brother is also on her account and you arent..