If the management is obligated by their corporate policy to do so them that's one thing, but in terms of the law I know of nothing that requires an ordinary citizen to identify themselves to another citizen upon demand, only law enforcement with a reasonable suspicion that a crime was committed in their presence, or a felony otherwise. In terms of store policy, a first name is adequate for identification for complaints or whatnot. If they are lying, they'll be found out anyway if you persist, sms then they'll really get in trouble. Don't try to be a bad-ass and force a full name. Whatever they offer and your memory of a description is fine. It's Christmas time. Happy New year.
Are you asking if this is a policy or for an opinion? I'm not sure about their policy but personally I'm not sure what the value is. If you spoke with a manager on a Monday afternoon named 'bob' I'm sure everyone at the store knows who that was.
No only badge or employee number
Unless they do not feel safe in doing so with belligerent customers...
Or at least a bade number/employee ID
I should assume so. Unless they have something to hide...
Yes
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