Sorry I can't help you I know nothing about it
Must be an old purchase. If Samsung can't fix it.look on internet for updates.
They don't know how to fix it. Where did you buy the phone from?? Take a back. Have them to replace it if it's something wrong with the period Happy fixing Take it back to Walmart and see what they can do. If not take it to a place that fix cell phones you have to Google that. happy fixing.
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