I've been going there about 6 months, I would say you absolutely need an appt. They are not sitting around free. They "appear" to do their customers with appts, then leave. I usually text Theresa 10 days prior to the date I want and tell her more than one option I can come in, it's not always easy to get date you want. But, Theresa is fast, there's always 2 braiders working on your hair, and she's very Good at Braiding. I had a takedown of med individual, wash and dry, and med individuals braidup took only 6 hr and 20 mins for ALL OF THAT. I Live It.
Go there and ask for theresa or Von these ladies are great I've been going to the braid factory since 2003
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