Maybe you can return the items and get a refund?
Just return.
They can sell stuff for super cheap because they sell bulk made cheap overseas knock off products that may or may not work. Example: I went through about 8 knock off 1$ glade plugins with refill before I found one that worked. Keep your receipt when buying cheaply made items incase of need to return. On the other hand that allows them to sell other good items at much lower prices, like bedding, pet stuff, even furniture. I love big lots. They beat out Walmart on most all prices, and prevent me from having to go to evil Walmart. Big lots has a very easy return policy, simply no longer wanting the item is an acceptable return reason. Broken or defective certainly is.
I do not work there. Contact store not this venue
Take it back. They are really good at exchanging or refund. But you have to have your receipt. I know it's a hassle but Big Lots is basically a discount store. The last time I was there though it wasn't such a discount.
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