Hi - sorry for the delayed reply! We hope that this issue has been resolved for you, but we would like to note that our customer service team is always happy to answer any troubleshooting questions you may have. We hope this information was useful to you or other customers. Thank you for the question!
Question is not clear. Seems to be an issue you take to the place you bought the fans. Sounds like issue with remote or with fan wiring for the medium setting. Good luck.
I'm sorry but I don't really understand what you're asking... either call the store or the manufacturer once to have them both replaced.
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