Hi Barbara! Our cancellation policies are outlined in your membership agreement. If you'd like to cancel during our closure, cancellations are available by mail as usual. The key ingredients to your cancellation letter are: - Your name as it appears on your membership agreement - Your intent to cancel - Your signature If you'd like to confirm delivery of your letter, we recommend (but don't require) the use of certified mail. You can find your club's mailing address on your Club Page at https://www.planetfitness.com/gyms/johnston-ri. Thank you!
Go in and tell them you'd like to cancel and you've made up your mind. If you try over the phone it'll be a time consuming nightmare. Took me less than 5 minutes but the downside is having to go there.
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