Just went to American black coffee and the service was awful. The lady closed the cafeteria about 10 min before usual and when I told her that the mall wasn’t closed yet she replied by telling me that I wasn’t the owner to deside the business hours

Revisit 4 the purpose of speaking to manager face to face so management can fully understand your displeasure with the service you received...

If you dont feel like going back for the manager, you should take a little time to complain online (hopefully they have a site). I think of it this way, if you dont say something she will continue to treat others the same when ever she wants, which is ridiculous! If people like her only noticed that they have a job thanks to the customers!

Yes complain

Complain to the manager or the owner write something on their page if they have a website get the message through that the employee was rude

Report it

How rude! Report her