For that you have to call 311 and explain what you are going through and they will advise you on what to do or where to go. I have called for another type of problem that I had with a neighbor and they helped me for that I am telling you, but if you like on Wednesdays they attend without an appointment and expose your problem and if you have a case they can help you.
Are you sure that number is not for garbage problems, or utility services?
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