I'm not sure, but they might can fix it
I doubt it they are strict on returns but you can try
I don't know who Susan Tiffany is to refund or exchange because of the chain your boyfriend bought is too tight on me it's Rolex but if it's a Rolex it seems like you should get your money back not just an exchange you should be refunded with your money that's what I think for something that cost that much and take your money and go somewhere else
yes
They don't refund but they will add links for you or let you pick a different chain....but bring receipt
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