Is it normal to wait for 20 minutes to get a sales person to help? I understand smoke breaks are very important but I'll go buy a truck somewhere else.

Yes ask for Diana she is great ... They have new owners but she's still there

Thanks Brian. I didn't get a good feeling there though. We made an attempt to flag down multiple people and all of which ignored us. In fact one lady made eye contact with us then turned the and walked away.

They are very relaxed about sales. No pressure at all. The lady you want to talk to is Diana. Very nice people. The dealership did change hands.