They have a long wait line 45 to an hour in store.
It is an extremely busy place! We go and order and come back to get it.
They do, yes. I was visiting from out of town and got answered every time from my hotel. Yours sounds like an anomaly. They are so busy BECAUSE phone orders are as prevalent as walk-ins.
They don't often take phone orders because their in store orders are almost more than they can keep up with. Pop in, order, go look around the town, then come back around pickup time.
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