i was supposed to get a bacon egg and cheese mcgriddle and 2 hash browns. i got a cheese and sausage mcgriddle and then a burnt biscuit with burnt bacon on it. & i called to complain about it to see if i can get a new one and the lady hung up on me.

Call and ask for a manager. If he /she doesn't help ask for the name of the owner

You need to complain to the manager or go one step farther and contact. McDonald's head quarters

This is just wrong.

When I called in I would speak to manager to fix this and if it didn't get resolved then I would call corporate office to see what could be done I know they would handle it, just get the store # and managers name

Ask to speak to the General Manager. I know her, and she would be more helpful. As for the other person, you might want to mention that in the conversation, but keep a civil tone and she will make it right.

First of all you are a paying customer. I would call them back again and speak to a different person. And if they hang up on you again I would call the main office and explain the situation.