My bank refunded me the money because I filed a fraud claim. You should receive a statement from the fraud department soon.
We are truly sorry you did not receive an immediate refund; we understand your disappointment, and apologize for any inconvenience that this may have caused you. Before we refund any transactions, we must have a current and updated bank statement. It is our intention to provide excellent customer service with the highest customer satisfaction, and we regret that your patronage slipped past our quality measures. Thank you again for bringing this issue to our attention- please don’t hesitate to contact us with any further concerns.
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