Sounds like they were busy and you really waited 20 minutes but thats just a guess.
I waited a long time for food also....maybe just stick to the baked goods. Cause they are so worth it.
I get the bakery goods and if I want them heated it takes more time than anywhere else but so much better toasty. Staff can be haughty as if they think its cool
But those almond croissants though... 🥐
Thanks! Your answer is awaiting moderation.