Hello Fatima Pati, The best way to get Personal Service would be to go to the Ticket Window at the Theater. One of the Reps can either Refund or Exchange your Tickets, or point you in the right direction. If you are not satisfied with the response you get, walk in and ask for the Manager. It's all a bit of a hassle, I know, but we do what we must. Good Luck
Im guessing email them and ask for a refund I always buy tickets there :/
Am sorry but I do not know.
Thanks! Your answer is awaiting moderation.