For the amount of food you receive, the process are good. Yes you can call in an order, but you don't want to do that until you are familiar with the menu. The owner remembers faces, so as a newbie, he may offer you a sampler. I will say however, that they ran out of blue crab last week, and didn't have any for several days. But it was the first time I've experienced that.
They have great service. All food is already prep but its not cooked until ordered. It is fairly new so nothing has been out so far. You can call in as well. It is actually advised because the food is not cooked until ordered as mentioned before. The price is reasonable given the amount of food you receive.
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