I guess the machines could be malfunctioning? Is it one machine, two machines? Or all of them? If it is all the machines I would say the owners have them programmed that way as a way to save money on heating hot water which would result into higher profits. I just used this laundromat and I use cold water on certain clothes and actually for the biggest part I use cold water. Hot water I only use for heavily soiled work clothes. So I would suggest you see if all machines does what u say or it's isolated to one or more. Very clean place.
I also use cold water with my laundry except whites. This is a very clean place compared to one that is closer to me. Their change machine is very interesting to use. I love the fact that I did all my laundry except whites in one of the $8.00 machines. They are amazingly huge. Will go back there only. And definitely recommend. Oh also meet the owners. Very clean, kind, and polite.
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