Is there a reason they don't pick up the phone when trying to order, I've been sitting here for an hour and no on answers the phone

Only been there one time. They either need to hire more help, or learn customer service

That place is always packed

Use the internet rookie

Too many people too little staff. Their pizza is good but I think a shortage of help you can trust is a problem in that part of town. Pretty fast though so even if you cant order ahead you can probably get it quick if that's what you're after.

Go there around dinnertime and see the madness. They get very busy!

There so packed with little staffing I would be surprised if they even heard the phone