Melissa, are you a Spanish speaker? My wife, who speaks Spanish, has worked at Amazon a short time. If you speak Spanish, maybe we can figure out a way to put the two of you in contact, and maybe she can help you.
What i can do?
Sorry to hear that. It sounds to me like you might have to restart the application process. Maybe. Once I took my mouth swab it was only a week or so before they emailed me. So yeah that's what I would do restart the application process. I wish I could be of more help.
There should be contact information on that email. That will be the only way to reach them.
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