If the store does not have something on the shelf why can't an employee search a pallet for the item rather than me having to travel to another store to get it?

Ibeanob N | Feb 5, 2018 | Category: Grocery store in Citrus Heights, California

Safeway - All questions

Address: 7301 Greenback Ln, Citrus Heights, CA 95621, USA

Dustin Ricci | Feb 6, 2018

This safeway is good. Who asks for that? Its a grocery store. If they dont have it on the shelf, it wasn't meant for you to have.

Charles Sherwood | Feb 6, 2018

That particular store is ordinarily very helpful.

uncle grumpy | Feb 6, 2018

Not unusual for this store understaffed and customer service hjorrible.

Dawn Bammel | Feb 6, 2018

That happened to me the other day. I asked one of the guys who walked by and he went in back and got what I needed. No problem. If one person won't do it, ask someone else or tell the cashier. They'll usually have someone do it. I love the greenback store and the one on pleasant grove

Sellam Abraham | Feb 6, 2018

There is a time and place for everything.

Steve Gall | Feb 6, 2018

Seriously?

Lewis Long | Feb 6, 2018

Sadly, Safeway stores as I have found are extremely understaffed. They don't have enough clerks, let alone assistants to help bag or get products for you. I prefer Save Mart or Raleys. There is always a line to check out at the Manzanita Ave. Safeway and Dewey isn't any better! I do find the one at San Juan and Greenback better, although the only reason I shop there is due to buying groceries for my 84 year old mother that wants their items!

Ibeanob N | Feb 6, 2018

To Dustin, I appologize that I did not explain my situation correctly. It was a regularly stocked and shelved item. The shelf spot was empty. As a former grocery manager the proper thing to do for a customer is to retrieve it from the pallet in the back and not tell the customer there is nothing they can do.

Maria Liverett | Feb 6, 2018

You got a lazy employee Sad :-(

Kitty Marie | Feb 6, 2018

Im not sure the Safeway i go to they are so nice go out of the way to make me feel like I'm at a mom and pop store

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