This definitely does not sound like Houston's..
Was that at the Houston's here in Memphis? If so, not sure at all how that happened. Self seating is not a thing.
That's awful. They usually are on top of things but I can see something like this happening from time to time with new staff but its still unacceptable to treat anyone that way. I'm sorry to hear that happened to you
I had a great experience, sorry this happened to you.
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