I had this issue myself and stop using curbside and have gone into the store as the curbside pickup has been very unreliable. I think the employees that are doing it or just in a hurry and if they can't find it they just skip the item
I've had him say that they're out of stock on the item and go into the store and find it on their shelf that's what frustrating also
I agree, it happens to me too. I would contact the store directly and maybe they could help.
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