As the customer has responded I have spoke to him about his concern and reviewed video. We have added extra signage that reinforces no open container outside. As well as reviewed policy with all waitstaff and bartenders with in 24 hours.
Spoke to management and they are reviewing footage of the incident
I had a problem with the wait staff there. Talk to management
I believe this is something you will need to contact management about. But its probably because of improper bartender training.
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