Because people have MANY questions. I call before I go to make sure everything is ready so I'm in and our. Or try to be. Wait time isnt ever THAT long. If it's an important question, it's worth the short wait.
It used to be much better. I will be changing pharmacies after my recent experiences trying to speak to the pharmacy. They can't all be this bad.
Understaffed. At least in the pharmacy. Same reason the lines are always so long at the pharmacy.
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