Calling may help things run smoother, but that is not a customer service friendly solution. As customers we opt in for text notifications for a reason. If something about their notification system isn't working, they should get it resolved or not offer the option at all. Furthermore, I have an issue at this location every...single...time...I need prescriptions filled for my family. If the issue is staffing, then adjust the schedule. Management and/or corporate needs to do something to fix the ongoing issues at this location.
No. The pharmacy lines are long for MANY reasons. Like people assuming things. If you have a refill, call and make sure its ready before you leave or will be getting there. If more people did that things would go a LOT smoother. That's what I have made myself do after having a few issues. This makes tnings much easier for me and my life, as well an minimal time waiting in line to get them.
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