Hilton Philadelphia at Penn's Landing

Verified Hotel Guest

Positive: Location is amazing. The view is incredible. Even though we didn¿t have the water you, we had a Bridgeview which was excellent. Negative: Staffing was terrible. People were nice. The room was not clean.Had to do a lot of cleaning myself.They did not tell anybody but did not have bellhops which made us late for an event.There¿s no sensitivity about Covid at all. Parking$$$and no valet.

Lyss

Great views of the city and the water. The front desk staff were amazing, especially Brandon. The only thing not working in the room was the phone, but they are nearly obsolete these days. We were able to walk to a variety of places. The bar wasnt open on the hours they said and the wait staff at the restaurant were unsure of when it would be open, but other than that our stay was amazing! I love that they allow continued use of amenities for some time after check out.

Amirah Duggan

Front desk agent Sadat was very surly. As I have worked in the hospitality as well as customer service field for 6 years, I’m very familiar with the professional and disposition a front desk agent should withhold. His demeanor was very unpleasant, cold, and withdrawn. As a diamond member I know that accommodations that can be made as well as the empathetic values Hilton prides themselves on. This man, holds not one of these qualities. He was very rude to me and the guest before and after me. I ultimately ended up canceling both of my reservations and going to a more pleasant Hilton location due to his attitude, unpleasantness, and the way i was treated at the front desk. There was an issue with a credit card that could’ve easily been switched and well as room booking issues. But after my short interaction with him, i decided to cancel the entire stay. This was supposed to be a treat to my family after a rough patch in our lives and many deaths due to Covid-19. But i am absolutely never coming back here and i pray that no one else comes to this location for the same reasons i did and receive the treatment i have. The location is beautiful but the staff needs improvement.

Katrice Lenell

Rooms was basic but nice, view was amazing! My stay was enjoyable. Heated indoor pool was especially nice, since it was a winter snow storm while I was there. Staff was a pleasure to deal with as well. I would stay here again.