Staples

Sarah Stewart

Chet from the print shop was incredibly helpful with a project for my business. He came up with an inexpensive option that would serve my need best and gave me multiple backups to ensure satisfaction!! Above and beyond service in a day that you don’t always see above and beyond!

Frank Rier

I have always been treated well here and I have bought many items over the past years. The price is always good and the service has always been sufficient. In today's empty retail store "cut the labor costs" environment this store still tries to function and it does a good job.

Ethan L

The print shop is amazing. The guy at the desk I seem to get him every time Dargon I think. That guy is a legend very knowledgeable. Thanks for making my Amazon returns and family gifts shipments a breeze.

Brandon Thurlow

I recently went to this store to look at a particular ink for my Canon printer. I found the product I was looking for and proceeded to checkout. Once I arrived at the checkout lane is when I started experiencing issues. The person working the register immediately asked for my Staples Rewards phone number and started by giving the area code as he waited for me to complete the number. I told him I wasn't part of the rewards program. He told me he could sign me up for it, and I indicated I was all set with that. I told him, quite simply, I just want to buy my ink. He then asked if I wanted to sign up for some ink recycling program to get discounts on future ink purchases. Once again, I told him I was all set and just wanted to purchase my ink. At this point he seemed to grow frustrated with my response, similar to how I felt thus far. After this second rejection, he stated that "I must have a job where I have to do certain things as well, even if I don't want to." This was delivered in a manner not consistent with providing customer service, but in a way that gave evidence to his frustration with me. At this point, I told him I was done with my purchase. I left the item with him and immediately left the store. I would strongly encourage this location, and Staples in general, to reassess what customer service means to them. If a customer says they don't want something, don't push it. Don't try to sell them on some program. I know what I need or want. I don't need the company or associates telling me otherwise. Needless to say, they didn't make a sale, and honestly, they may have lost a customer entirely. I was most displeased with this experience and I suspect anyone else in the same position would feel no differently. They need to look into their practices a bit to ensure ACTUAL CUSTOMER SERVICE in the future, not a facsimile thereof!