T-Mobile

Rebecca Moreira

I’ve been with T-Mobile for 4 years, and this is the store I had the worst experience. Was having trouble with the payments in my account and the workers were not willing to help at all. Never going back. I went to a different store and they helped me right away.

Osiris Jenkins

I have nothing bad to say about my experience. Christian was amazing in every way. Got the best deal on the 2 phones. And lines of service. I have zero complaints. Christian needs a raise! This is a great location that actually has customer service. The one by the town center. Forget it. This is the place to go.

Michelle Spalding

I came in the other day around 4:30 in the afternoon. The lobby was full of people and every worker was busy. I was greeted by an employee and told someone would be with me soon. Cole came out and immediately asked if I have already been helped. All I needed was my glass screen protector replaced. He replaced my protector at no charge super fast, answered every question I had about other products, and tried to work with me so I could be happy with my experience. This will be by go-to T-mobile for future visits.

Victoria Whitney

If you value your time and/or thorough customer care please avoid this location. Unfortunately this is the closest location to where I live so I ended up here-there is a clear lack of knowledge and training from the staff at this location. They were completely unable to activate an iwatch for my son (Christmas Gift) with a stand alone line-started out by them registering the watch as an iPhone 12. Then they proceeded to put the wrong SIM card into the watch. Then they sent us home for the second time with a watch that didn’t work that I’m currently being billed for as if it did work. (No billing adjustments were offered). Update 1/5/2022-I went to their store today to try and get the iwatch connected to cellular so my son could use his new device. Store was closed on a Wednesday ALL day without a sign on the door or any change to their status online. I have also personally emailed the manager as per their request on google after posting my original experience with this location-And after 2 days have still not receive any correspondence from them via email…I spent an additional 3 hours on the phone with the DIGITS division of T-Mobile and they were FINALLY able to get this iwatch up and running properly as a stand alone line. This is shameful representation for what the T-Mobile name stands for this specific location. They should clean house or get trained to run a store properly. I’ll NEVER go back to this location and neither should anyone else who values time/money/customer service. 11 days after Christmas my son is finally able to use his device as it was sold and intended to be. Thank you Benjamin @ the T-Mobile DIGITS division.