United States Postal Service

E.

The older white man that works in there is beyond rude! Any question you ask him, he gets so annoyed and irritated. Every question I asked was followed by, “Ok.” “And?” Like sir, do you not realize you chose to work at a post office where you have to come into contact with customers?! I came in this afternoon to inquire about a package that hasn’t been delivered & instead of helping me, he sarcastically says, “Well, what do you want me to do? It’s not like I can go get it.” He has ZERO customer service skills. He really acts as though he hates his job. I had to go see the lady at the Passport counter to assist me & thank goodness because she was a breath of fresh air! Management needs to seriously have a conversation with him because other reviews for this location say the same thing about him.

J Raw

Nobody answers the phone. Two packages in the last week were not delivered, despite the tracking saying otherwise. I continue to try to call to get help, but the phone has a robot message about their hours and location, then automatically disconnects you.

Me Us

Postal Service has had a rough time through the Pandemic. They have pulled through. They are great in the small town in the Northwest.

Alexsia Lozano

The service I received today from Mai at the Passport counter was nothing short of rude, disrespectful, unhelpful. I was at my appt 30 minutes early when she informs me she will be taking a brean. I wait 30 minutes and when I approached the counter, she informs me that I am missing a document. I explain that I had the Aloha post office check the documents and called the federal Passport office for confirmation before arriving to ensure I had everything and they confirmed I was set. She was short and gave me zero grace. I understand the requirements, therefore had my partner leaves work and delivers the missing document in under 20 minutes. When my partner was halfway to the post office, Mai rudely informs me that her lunch starts right at 12 and will be unable to help me, mind you, I had been there since 11 and had she helped me before or right after her break, we would’ve discovered this error. My partner arrives at 11:50 and again, Mai is unwilling to accommodate and raised her voice at us . Her entire approach was so appalling that even my 10-year old son was absolutely shocked. My son, who had to be pulled from school for this because he was required to be there for his passport application. I respectfully asked if I could stay and see if there will be a gap in her day and again, Mai snapped at me saying that she will not help me. Leaving in tears, I approached Tammy at the front desk (the only saving grace, this star is for you Tammy!) and she was kind and informed me that the County office next door can also process Passports and may be able to assist me, information that Mai did not think to share. I called the County office and they were excellent and understanding of my situation. I hope Mai’s supervisors see this review as she is in dire need of empathic training.