Holiday Inn Express & Suites Smithfield - Selma I-95, an IHG Hotel

Jin Choi

We stayed one day and one of the room was infested with ants. We only came to know following day after my family were bitten by ants and it was not acceptable. When we checked out we informed our concern to the front desk and she told me she needs to talk to the general manager. They talked behind the counter and she came back and told me they can offer to give $20 dollars. We were very frustrated and complaint if anyone can take the room when ants are everywhere. However she told me that’s what they can offer! Manager didn’t show up to us and apologized but left the scene well before.. we have been in IHG hotels numerous times but this never has been a concern until now. We asked this is going to be a reputable damage to IHG if this is how they treat customers. She was indifferent to the situation. We did not accept their offer and contacted IHG. They told me that this can be an insurance claim and this is not acceptable and escalated the claim to the top management. After we left, hotel’s general manager finally called us and apologized and told me that he can refund one of the two rooms to settle the case. We told them that this is very disappointing. We are not asking for any refund or any monetary compensation but sought for an apology at the time we raised the concern. Hotel has sanitary rating A everywhere on their walls but ants were also everywhere. The manager only contacted us to apologize only after IHG reached out and told them the possible contract revoke in the future! IHG needs to better manage their hotels! We have stayed in many different locations in the past but this truly disappoints us. If they want to keep the business in a right way, they do need to manage their customers damn seriously!

Steve Hale

I am à IHG member and will continue to be one. This is my first choice always. Our room needed the bottom of the door shaved a bit as it rubs on the bottom of the floor. Additionally, they only had one elevator running and the one that did work was slow...slow. My time is valuable and would appreciate having all services available. Take this as ways to make my stay even better.

Rob C

The room above ours sounded like there was a soccer match going on until late in the night. Front desk absolutely refused to address the problem after hours of asking. We stayed two nights and will never stay at this Holiday Inn location again. Typically Holiday Inn has great rooms with staff that care….. not this one! Don’t waste your money here, go check in at any of the other hotels within a 1/4 mile of this place. Room was semi clean and breakfast was as advertised.

Stacy Lovdahl

Safety Concerns & Leaky Sink My first concern when checking into a hotel is the safety and security of my room. My room number was read aloud to a lobby full of people. The reviews that you read on the Holiday Inn site do not allow you to post this type of information. The room also had a leaky sink which I noticed when I found a puddle of water at my feet while brushing my teeth. I had to pack up and relocate to a new room.