Hawthorn Suites by Wyndham Allentown-Fogelsville

Ann Martinez

One of my rooms smelled like smoke. They said they could not change the room. And then charged me for canceling the room. The front desk was rude about the whole situation. The water pressure was not good. The breakfast was not good.

Tiffany “Rocky” Humphrey

They are conveniently located. My room was clean and smart looking. Plus they served a complimentary breakfast from 6am-9am.

Jason

I had a last minute change to my schedule the night before check out and had to stay another two weeks or so. I came down in the middle of the night and your employee, Trevyn, was so friendly and helpful even though it was like 1am. He made sure I kept my existing room and corporate rate. Thanks for the help. This hotel got me by while waiting to move into my apartment.

J. G.

So you are telling me your hotel is fully booked with an empty parking lot that you couldn’t even put us on the same floor? These girls are horrible and inconsiderate. I was trying to pay for my room. My card was 10 dollars short and they won’t accept cash or partial payments. 2. I tried to pay with another card but the pending transfer wouldn’t go through at hotel (bank confirmed my amount). The bank confirmed the amount and these rude employees said if they double swiped my card they system would not let it go again. So I have 3 ways to pay but can’t. 3. They wouldn’t allow my BF or parents to pay over the phone because they said I can only pay in person. I had 3-4 ways to pay and sat in my car for 3 hrs so a friend could pay. I called a month before with follow up calls specifically requesting that our rooms be next to each other or as close as possible. They said that it was based on availability but they would do their absolute best and were nice about it before. After I had a 7 hr drive to Pennsylvania, waited in my car for 3 to 4 hours for my friend, they put our rooms on the first and third floor. It was so inconsiderate after they refused all option for payments and it’s like they didn’t even try. Then the supervisor at the counter proceeded to tell me that I “needed to chill” as I was walked to the elevator. She clearly though I didn’t hear her. Excuse me? What kind of service is this? Honestly they did it to be rude and they laughed a little to. Unbelievably unprofessional and disrespectful.