O'Reilly Auto Parts

Janene Johnson

They offer a military discount but only on certain products. Not good

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Last night my wife and I went to O'reilly's on Steilacoom Blvd. in lakewood wa. to buy a part that what I thought was going to fix her car. I was rude to both staff as I was displacing my frustration about the broken car onto both men working there but they responded professionally and nice despite my acting like a big time a$$. Not only did they refrain from responding to me like I did (rude) but they totally helped me fix my wife's car and stopped me from buying what I thought I needed to fix the car!!!!. The 2 O'reilly staff brainstormed and looked on the computer what to do about my car then collaborated with each other and came up with a solution that completely fixed our vehicle!!! By doing so they also saved us alot of much needed money. They basically installed the parts for us and fixed the problem and tought us how to do it next time100% The 2 staff explained to my wife & i their logic as how/why they figured out what was wrong with her car. They did all this despite my being rude to them for the first 2 or 3 seconds I walked into the store. When I got into work this morning I was B-Sing with my co-workers and told them about this good experience at O'reilly and i $hit u not!!!...2 out of the 6 co-workers I was talking to knew what 2 O'reilly staff I was talking about (the store is 1/4 mile away from my work) and both co-workers said they had similarly good experiences with the same 2 O'reilly's staff as well!!! a very short time ago!!! I know this sounds hard to believe but its true! Either theses 2 men act like this ALL the time or it's just a huge coincidence. I strongly suggest O'reilly management does what ever it can to retain and/or promote these 2 men as their behavior is a demonstration of what it looks like to be model employees and good human beings. Thank you. Idk the O'reilly's staff names but one of them I believe is an African American man and the other man is brown in complexion. Thank you O'reilly's staff.

Keith Snyder

I needed a locking gas cap before a road trip and called O'Reilly on Steilacoom Blvd. They did not have one that fit my car on hand, but ordered one and I picked it up that day. Awesome customer service.

Vinny Morris

I only go if I have no other options or I'm in a rush. They'll hang up on you on the phone, they'll be rude to you in person. Some of the worst service I've ever received at any business. I am quite confident that their four star rating is not legitimate