Verizon Authorized Retailer - Victra

Bruin 34

Mathew was excellent. Highly reccomend you seek him out if you need any help with a new or existing phone

Wendy Redal

I stopped in to upgrade my iPhone, taking advantage of a Verizon promotion, and Jonathan could not have been more helpful. He was knowledgeable, professional, friendly and efficient. I accomplished the trade-in and transfer of data with no trouble at all. Appreciated the excellent service.

Joseph Daily

Chloe Z assisted me in picking two new phone plans and walking me through each step of the process. She was professional and personable, an excellent employee!

Trevor Torres

If I could have given 0 stars I would. I went in to pre order the iPhone 13 pro since Verizon was offering $800 trade in. This process took 6 hours over 3 visits and 2 phones! Long story short, incompetence from the Victra staff led to the first phone not working. This took 4 hours of patiently waiting. I was told I would be notified the eta of the replacement phone upon leaving since they could not supply me with that information. 2 weeks went by and I called and miraculously it had just arrived??? Excited I went back in and spent another 2 hours to find out I just missed the trade in promotion!?! I told them that would not be acceptable. They promised they would work it out and that is the 1 thing they did do right. Easily the worst retail experience of my life, I have more to add but it would be long winded. The other reviews mentioning condescending attitudes is spot on. So do your self a favor and don't shop here. Update: So Corporate contacted and offered me a reasonable resolution. They were very helpful in their follow up and it is appreciated.