El Pollo Loco

B C

Went to the one in Escondido CA. The food was very fresh the restaurant was very very clean and so were the restrooms. The staff was very helpful smiled and was curtious.

Clara Barrows

This place is the worst. Their customer service is terrible. I’ve already called the location TWICE because of previous issues. I worked for Pollo Loco for 2 years and did EVERYTHING to making the food to placing the orders in front and in the drive thru. I ALWAYS made sure that I had ALL condiments needed all varieties of salsa and lemon and anything extra to ensure the customer had what they wanted and needed. These kids these days are so lazy. They don’t follow proper protocol and ask the accurate questions needed when the customer is ordering. They don’t ask if you want to make it a combo, they don’t ask if you needed anything on the side, they don’t ask if you want dessert. It’s terrible. I ordered a pollo bowl which is always a part of the 5$ combo, didn’t ask what I wanted to drink and just assumed I wanted the bowl. I said no onion but also took my pico de Gallo out without asking me. Yes I know it has onion but I just don’t like onion alone. This place is a disgrace and if I could give it a negative star I’d give them -10. Stupid lazy people

Mer Thomas-Wonacott

It was very busy at 12:30pm on Sunday. However, Vanessa provided excellent customer service. The food was fresh and very tasty. I like the lunch box meal!

Matthew Voytilla

Food is good, service leaves much to be desired. The girl who took our order gave us our total after ordering one item, she clearly wanted us out of the drive through. We had a car of more people and it was awkward ordering more and getting our total after each item added like it was a pain in us ordering more food. It was 1:45 on a Sunday, no one was in line and she was rushing us out, we wanted to order more but her attitude was awful and pretty much was like please don’t order more. Chips were stale and all hot sauce was missing from what we asked. Some of the worst drive through service I have had in a long time. Unfortunate since I’m a fan of the loco. Will go to different locations to avoid the bad service received. zero eye contact was made in the entire transaction. Just terrible service.