Pacific Lifestyle Furniture

Bror Okerblom

I purchased a loveseat in February, initially given a 3-5 week delivery expectation. It has now been over four months with no couch and only information that turned out to be inaccurate. After reaching out numerous times over months, we were finally informed yesterday afternoon that they are going out of business and the supplier will not honor current orders. We sold our previous couch based on their baseless delivery promises (our fault for believing them) and had been on camp chairs for over a month. We were told as recently as one week ago that it arrived in the warehouse and is being delivered very soon. PLF told us that we need to dispute the charge with the credit card company since they cannot issue refunds. Within two hours of finding this out, we had a new loveseat with almost the exact same spec in our vehicle and on the way to our place. I would recommend Furniture Shack on NE Airport Way. The delay between purchase and fulfillment was roughly 10 minutes and we picked it up 50 feet from the register. Superior customer service and they know exactly what they have in stock. If you are still waiting on a delivery, call PLF, press option 2, ignore option 1, hold for a design consultant, then ask to speak to Gary for an update.

Chad Tinsley

There are a lot of details to share about my experience here. The bottom line though, is that I ordered furniture 6 months ago, it has not arrived, and they refuse to give me a refund. I'm out $3,600 and have nothing to show for it. They want me to cancel the order by disputing it through my credit card company, but the order is too old to simply dispute it. Also, I shouldn't be the one having to jump through hoops to get my money back. Their big concern is that they will be out the money against the manufacturer. They'd much rather me be out the money. I really don't recommend giving this business your money while manufacturer and supply issues due to COVID still exist. It's going to be YOUR problem, not theirs. I'd be more than glad to delete this review if they can make things right.

Jobriath

Sadly, I didn’t read the reviews on Yelp before I went shopping. As stated by others there, the sales people and inventory are great. The show room is full of amazing furniture options. However, it’s crickets after you’ve made your purchase. I’m told by Jesse, the owner, all about staffing shortages and Covid delays but nothing on a real update for delivery. We bought a full bedroom set and a dining room set and spent well over $5000. Crickets…

MJ M

Shopping at Pacific Lifestyle is a great, low pressure affair. We went in a few months a go to scope them out and once we got our tax return we decided to go back. Kevin was super helpful and informative and we got exactly what we wanted quickly. Love that they can customize the seating to be 4 inches less/more deep as my wife is on the short side. They build the furniture locally and the materials are sustainable. Really looking forward to sitting on our new couch.