Sears Appliance Repair

Jennifer Z

Requested service two months ago, paid by home warranty deductible up front as required, technician rescheduled appointment 4 times. 5th time called and said it wasn’t worth his time if it appeared to now be working and cancelled. Trying to get a live person to help is ridiculous.

James almos

It was horrible. After 2 months without our washer due to parts arriving broke our tech said he would have to order another part and then later called and said his boss ok’d replacing the washer so no part ordered. Then after not hearing from anybody I was on phone several times which each time takes at least an hour for someone to pick up I was told the job was marked complete and that I did not qualify for replacement. Had I not called I’d still be waiting. Now a tech is coming this week to look at washer and then order part will then be at least a week and then also have to schedule repair (another hour on phone) This has been so aggravating to deal with I’d have been better off buying a new washer and definitely not a Kenmore elite

Martin Fortin

The service provider was great- courteous, efficient, and knowledgeable. The Sears company approach to service is terrible. The policy is to only visit our area every two weeks, and the service provider does not carry parts, so it is a month before the appliance is fixed. When the service provider called in sick, it was another two weeks before repairs were done. I cannot recommend buying the service agreement, nor extended warrantee. It looks like Home Depot has a more service oriented plan.

Marlene Hardwick

I believe our technician came from Vancouver or Portland, but I am not sure. Our Kenmore Elite refrigerator is only about 17 months old. We bought what we thought was a quality product. Our first appointment was cancelled at the last minute and we had to reschedule. Prior to the technician's arrival on Thursday the refrigerator was working, but was making a loud noise on occasion. They ordered two parts after the first visit out and the technician put in one on Thursday morning. Now almost $700 later, he left without the refrigerator working properly. We called in a couple of hours of his leaving. They said they would have the technician call or come back, no call and no show. We called back two more times that day and still no resolution. Now it is Sunday and the refrigerator is still not working correctly. We feel they did little to get our problem resolved, even though the technician did something wrong. There was no sense of urgency. So far we are not happy with the service from Sears Repair. The actual labor for the repair took very little time (possibly 15-20 minutes), yet the cost was about $350 for that and the original diagostics. That rate does not seem reasonable to us and was not adjusted even though only one part was put in. Now we are concerned going forward with our Sears appliances and the service we may need in the future, especially if they don't hold up. Marlene Hardwick