Jack's

Tracey Hogue

I placed an order online on website Friday July, 1st 2022. When I arrived to pick up order at drive thru I was told they were closed because of a water line being broke with the city. I explained I had ordered online and my card had already been charged. The store associate told me I could either come back another day for my food or get a refund. Told her I wanted a refund and I was told to try and get on app and do it and if I couldn’t figure it out on my own to call it come back and someone would help me. Told her I did NOT use app but she insisted to try myself and come back if I could not figure it out. Three days later still no refund so I called the store today, July 4th 2022 and was told I could come get food another day and I told her I wanted a refund. I was told it had to be same day for a refund. Per store policy for CANCELLATION of a regular order you must call 15 minutes prior to scheduled pickup for a refund. I DID NOT CANCEL THE ORDER! THE STORE ASSOCIATE SHOULD HAVE ISSUED A REFUND WHEN I WAS THERE! This is not the first time I’ve ever had issues with this restaurant at the Summerville location. Fro order being wrong many times to food quality is not what it used to be and very rude drive thru employees. I had ordered there one time at restaurant drive thru (a big order too as I feed a lot of people) and when I got home the order was completely wrong. I ordered about $35 of food to feed 5 people and they gave me enough to feed 2. I called the restaurant and was told they couldn’t do anything because they were about to close. I expressed to the restaurant associate that was not acceptable and she understood and I had to go back to Summerville and my order was made right. I am done with this restaurant!

Robin Bean

Used to eat here all the time the food was always good now it's gotten so bad as McDonald's and taco bell won't go back here

Calloway Lawn

The food was good enough. But every garbage bin I seen was over flowing and the floors were disgusting. Clean up people.

angel johnson

Wished yal would season the fries again & make fresh when ordered. Love the milkshakes & the ice (pellets)